Product Warranty

Eco-Latch Systems, LLC  (ELS) the Makers of Box Latch™ Products guarantee the products we make. If you are not satisfied with them at the time you receive them or if, after returning samples to us for evaluation, staff training, product evaluation and technical support, they do not perform to your satisfaction within 90 days of receipt, we will replace them with ELS products that will work or provide a refund.

 

Click to download - Product Warranty Form

Product Return

Our products are made of durable, recycled or virgin ABS plastic, or nylon. All materials are recyclable*. If any of our latches fail within one year of purchase, we will replace them or provide a credit toward your next order. Simply complete the form below and send it with a copy of an invoice. Include the failed product(s).

 

Click to download - Product Return Form

 

In USA, Canada, and Mexico – send to Box Latch™ Products, W225 N4014 Duplainville Road, Pewaukee, WI 53072. (ph. 920-541-3404)

 

In the European Union – send to Box Latch™ Europe, Bankaplein 3, 2585 EV The Hague, The Netherlands. (ph. 31 70 3229 006)

 

*After final use of all of our products, please recycle – if your waste management service handles ABS # 7. If not, return to us and we’ll melt them down and recycle into new Box Latches™